Multi-Academy Trusts

Our Claims Process

Claim with
confidence

 At Education Mutuals, we believe that our members deserve the best, and that includes a claims process that’s hassle-free, efficient, and tailored to your needs.

Efficient reimbursements

Quick and reliable payments

Supporting information is kept to a minimum and we’ll accept your declaration for most conditions rather than having to ask absent staff members for additional documentation.

Claims are paid monthly via BACs; documents submitted by the 20th of the month are paid at the beginning of the following month. For long-term claims, you won’t wait to receive your payments. Monthly interim payments are also made with no need to chase us.

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DiscretionaryClaims

Discretionary Claims

The mutual advantage

One of the key advantages to becoming an Education Mutual member school is the board’s ability to use the mutual’s ‘discretion’ to approve school claims.

This flexibility allows Education Mutual to do what many staff absence insurers cannot — look beyond rigid guidelines and consider the unique circumstances of each school.

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A Trust wide approach to Health and Wellbeing

All member schools access a wide range of health, wellbeing and occupational health services, all included in the membership at no additional cost.

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Your dedicated
Relationship Manager

Each member school is assigned a devoted Relationship
Manager who provides personalised and tailored support
to meet your specific needs. They check in regularly to
ensure your readiness for each academic term.

Your Relationship Manager can:

  • Log your schools claims for you to ease your workload
  • Assist with staff changes and updating your staff lists
  • Take care of submitting any necessary supporting evidence on the portal
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