Multi-Academy Trusts

"We changed over to Education Mutual in 2019 as we were having difficulties with our previous provider. We had previously had to chase claims and often could not get through to anyone on the helpline. The online system was not very robust either. When we switched over to Education Mutual all of the above problems no longer existed. The system is much better and I love the fact that I only have to send a quick e-mail (time is limited)! and whoever picks it up at the other end always deals with it promptly. I have had no issue with payments, any claims are paid directly into our bank account and renewal is pain free. We welcomed the free flu jabs for insured staff last year. We would recommend Education Mutual. Prices are competitive and the service is excellent".

"We have been with Educational Mutual for many years and have always found their professional services to be excellent and outstanding. Whenever I have called, there is always someone on the other end of the who can support and answer my queries and their prompt reply is well appreciated. They are very approachable and knowledgeable in their field and their expertise speaks for itself. The wellbeing services available are excellent and many of our staff have used and welcomed this support and confidential service. Educational Mutual are exceptional in what they do and will always support and do the best for its customers. I highly recommend using this company and their services. It is value for money and worth every penny Thank you for your ongoing support and services".

"We have always found Education Mutual to be customer focussed, fair, and responsive, three things that are not often found in the world of absence insurance! They strive for continuous improvement and this is evident in the increased offering year after year".

"Excellent customer service, I like the new chat function when you log on and that you have a dedicated relationship manager to talk to if necessary. Prices are competitive and well being services are very useful. We have made quite a few claims this year and the ease of use of the portal has helped to get claims notified and updated easily".

"We moved over to Education mutual a year ago and I would highly recommend them. All queries are dealt with quickly and thoroughly. Claims are processed as soon as all of the information is received and payments are made at the end of every month. We spent quite a lot of time with our last supplier providing endless amounts of evidence and chasing payments for claims. This is never the case with Education mutual".

"We have been with Education Mutual for a couple of years and cannot recommend them enough. With school budgets being stretched every year, the service that Education mutual provide provides value for money. No worrying about if you will be paid out, the membership is very clear and the customer service is excellent. I am regularly contacted by my relationship manager Lucy to ensure everything is in hand. Joining Educational mutual has been a game change for staff absence insurance".

"We moved to Education Mutual 12 months ago from our Local Authority which saved us a considerable amount of money. From the start the service we've received has been excellent. The portal where I record the claims is really quick and easy to use and completely transparent. I can see the progress of my claims and how much is due to us. The claims are paid quickly and I have never had to chase anyone. We've renewed again for the next financial year".

"Easy portal to use. Very quick to respond to queries and helpful. Very friendly staff that make the claims process so straight forward. No quibble payments made speedily. Lucy Rose in particular has been very helpful and ever so patient with me. Our staff have nothing but praise for the Wellbeing services available to them, and this was a huge part of the reason to renew with them for a second year. I would not hesitate to recommend Education Mutual to everyone".

"From the very first set up session our contact Dee has been super helpful, efficient, and professional. Nothing is too much trouble and we consistently felt supported by her and any other member of staff that we deal with. Staff that have accessed the extra support services available have relayed that they too were professional and thorough and all feedback has been extremely positive. I would recommend Dee and Educational Mutual to any setting looking for a comprehensive, supportive service. Thank you for all your time and effort!"

"We have been members with Education Mutual since March 2023 and have had nothing but exceptional service from our Relationship Manager Ellie. She has been supportive, understanding and forthcoming whenever we needed help to guide us through the system or policy detail. We have received our renewal quote a week ago and are very please to be able to once again be covered by Education Mutual's staff absence cover and I look forward to working with Ellie again in the 2024/25 policy year".