News

Education Mutual is excited to announce the launch of our new service, Staff Reputation Legal Protection, available to all member schools starting April 2025.

In recent years, incidents of online defamation and abusive comments targeting school staff have become increasingly prevalent. We’re expanding our protection to include legal support for defamation cases. The service aims to provide swift and effective assistance to staff facing damaging statements arising from their professional duties. This proactive intervention aims to resolve issues swiftly, preventing escalation and reducing the long-term impact on staff which came from the education secretary, Bridget Phillipson, who recently expressed her “concern about the volume of complaints and the degree to which that can take up staff time”. Her comments came after a Tes article revealed that more than eight in 10 school leaders had had an increase in complaints.

For more information about this new service and how it can benefit your staff, please have a chat with us via Contact Us | Education Mutual

Education Mutual is excited to announce the launch of the 2025 edition of our annual research, the School Business Leader Wellbeing Index on Wednesday 5th March 2025. This report, now in its third year, highlights the significant contributions of School Business Leaders, School Business Managers, HR, and Administrative staff. These professionals play a vital role in the smooth functioning of state-funded primary, secondary, and special schools across England and Wales.

Join us for the webinar tomorrow (Wednesday 5th March 2025) at 2pm, hosted by Louise Levy, a former School Business Leader and current Board Member of Education Mutual. Louise will be joined by the below to discuss the key findings of the 2025 report and further raise the voice of the SBL community:

• Angela and Saralouise – Education Mutual Member School Business Leaders
• Nici Foote and Terri Stockton – Jigsaw24

This is a unique opportunity to gain valuable insights into the wellbeing and experiences of those in the sector and to explore how this year’s report can help inform future strategies. To be part of this insightful event, click here to sign up.

Education Mutual is pleased to announce the launch of four new services as part of our expanded healthcare offering for 2025. These additions reflect our ongoing commitment to preventing staff absenteeism and ensuring a whole school/trust approach to health and wellbeing for our members.

We understand that the education sector is ever-changing, and with it, the challenges faced by staff—both in terms of their health and professional wellbeing. By continuously reviewing and enhancing our healthcare services, we strive to provide tailored solutions that address the unique demands of education professionals in challenging environments.

Our new services are:

• Voice Care – With the right techniques and self-care habits, our new service ensures that your voice remains strong and reliable throughout your career.
• Sleep Therapy – This service enables meaningful changes to boost personal health and professional performance, equipping your team with practical advice to improve sleep quality.
• Staff Reputation Legal Protection – This service covers the initial legal costs to help you take swift and effective action on damaging statements made about you arising from your professional duties. For more information on Staff Reputation Legal Protection, you can read the full news article here.
• Risk Management Protection -This service is designed specifically to reduce risk management overheads while ensuring the safety and wellbeing of students, staff, and visitors.

To explore all the new services in detail, click here to browse our updated healthcare brochure.

Education Mutual is excited to announce that we are proud winners of the Feefo Platinum Trusted Service Award for 2025 – an independent seal of excellence, which recognises businesses that consistently deliver a world-class customer experience. After receiving the Gold Trusted Service Award for the past two consecutive years, we are honoured to now upgrade to Platinum, a testament to our continued dedication to the schools and trusts we serve.

We would like to extend a heartfelt thank you to all of our members for sharing their feedback on their Education Mutual experiences. Your honest and kind reviews have been instrumental in achieving this remarkable recognition. Without your support, we would not be celebrating this tremendous achievement as treble award winners!

Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business’s dedication to providing outstanding customer service by analysing feedback from real customers.

Tony Wheble, CEO at Feefo, congratulated the winners: “During these economically challenging times, it’s inspiring to see companies like Education Mutual consistently going above and beyond for their members. The Trusted Service Awards recognise businesses that don’t just meet expectations – they exceed them. These awards celebrate companies that gather genuine feedback and use it to deliver exceptional customer experiences. The dedication shown by this year’s winners sets a benchmark for customer service excellence.”

You can browse our 1000+ Feefo reviews here: Education Mutual Reviews | Customer Service Reviews for https://www.feefo.com/reviews/education-mutual | Feefo | Page 1

You can find Education Mutual featured on the Platinum Award page here: Discover real reviews