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March 2024 – Multi-award winning provider

Education Mutual has won the Feefo Gold Trusted Service Award, an independent seal of excellence, which recognises businesses that consistently deliver a world-class customer experience.

We were proud to previously receive the award back in 2023 for our excellent member experience throughout 2022. This award is another vote of confidence from our member schools in choosing Education Mutual as their school’s staff absence protection provider. Feefo has presented Gold Trusted Service Awards to businesses and organisations that have collected at least 50 reviews between January 1st 2023 and December 31st 2023, with a Feefo service rating of between 4.5 and 5.

Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business’s dedication to providing outstanding customer service by analysing feedback from real customers.

Congratulating the UK’s largest member-owned provider of staff absence protection on winning this year’s award, Tony Wheble, CEO at Feefo, said: “The Trusted Service Awards have always been about recognising companies, like Education Mutual, that go above and beyond the norm to deliver a great service and receive great feedback delighted customers in return. I look forward to seeing what Education Mutual and our other customers achieve next year.”

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